System Administrator L1/ L2
Senior System Administrator – NOIDA & CHANDIGARH
Windows Administrator is responsible for handling advance first level support of service requests in a professional and timely manner. This relates to all technology, including workstations, printers, networks, User account management, and vendor-specific hardware and software. Must be having International Client Experience – US, UK, others.
- Should be having At least 4 years of experience with IT INDUSTRY.
- SHOULD BE COMFORTABLE WITH NIGHT SHIFT
- Excellent communication and technical troubleshooting skills.
- Strong interpersonal skills such as communication skills, and active listening.
- Education: Graduate (any stream) preferably in computer science or any other related field.
- The teams are responsible for high-level technical resolution for incidents received from phone calls, emails, or automated ticketing system during specific shifts.
- Responds to telephone calls, email, instant messages, and assigned tickets from customers, assigned work orders/incidents to appropriate support teams, and follow up until closure.
- Respond to, and diagnose problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide remote desktop support and perform other activities based on SOPs.
- Should have decent communication skills and excellent customer interfacing skills.
- Ability to understand Customer issues very quickly based on gathered information and fixes this issue.
- Excellent Knowledge and real-time experience in Windows Server Monitoring, Active Directory User Management, and Office 365/Exchange Server User Management.
- Must have Excellent Communication Skills
- Conceptual understanding of Windows/ Desktop / Server ETC..
- Experience on user administration & management (AD, O365, VMWare, etc.)
- Willingness to work on Desktops issues (in domain environment)
- COMFORTABLE WITH US SHIFT
- Hands-on experience for either O365 or VMWare/ Hyper-V or Azure
EXPERIENCE – 4 years to 10 years
Location – Noida, Gurgaon, Delhi, Chandigarh, Mohali
Kindly Share your CV to Geetanjali on firstname.lastname@example.org
2 Comments on "System Administrator L1/ L2"