April 20, 2021 Uncategorized 2 Comments

System Administrator L1/ L2

Senior System Administrator – NOIDA & CHANDIGARH


Windows Administrator is responsible for handling advance first level support of service requests in a professional and timely manner. This relates to all technology, including workstations, printers, networks, User account management, and vendor-specific hardware and software. Must be having International Client Experience – US, UK, others.

Job Eligibility:

  • Should be having At least 4 years of experience with IT INDUSTRY.
  • Excellent communication and technical troubleshooting skills.
  • Strong interpersonal skills such as communication skills, and active listening.
  • Education: Graduate (any stream) preferably in computer science or any other related field.

Job Responsibility:

  • The teams are responsible for high-level technical resolution for incidents received from phone calls, emails, or automated ticketing system during specific shifts.
  • Responds to telephone calls, email, instant messages, and assigned tickets from customers, assigned work orders/incidents to appropriate support teams, and follow up until closure.
  • Respond to, and diagnose problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide remote desktop support and perform other activities based on SOPs.
  • Should have decent communication skills and excellent customer interfacing skills.
  • Ability to understand Customer issues very quickly based on gathered information and fixes this issue.
  • Excellent Knowledge and real-time experience in Windows Server Monitoring, Active Directory User Management, and Office 365/Exchange Server User Management.

Must Have

  • Must have Excellent Communication Skills
  • Conceptual understanding of Windows/ Desktop / Server ETC..
  • Experience on user administration & management (AD, O365, VMWare, etc.)
  • Willingness to work on Desktops issues (in domain environment)
  • Hands-on experience for either O365 or VMWare/ Hyper-V or Azure

EXPERIENCE – 4 years to 10 years

Location – Noida, Gurgaon, Delhi, Chandigarh, Mohali


Kindly Share your CV to Geetanjali on info@cxoexclusive.com